Privacy Policy.

Lumivet (“Lumivet”, “we”, “us” or “our”) is responsible for personal information processed through this website. This policy explains what we collect, why we use it and the choices available to you.

01 / Scope

This policy applies to lumivet.com and to information submitted through our website forms or other website-related communications. Lumivet is a business-to-business veterinary endoscopy brand. The website is intended primarily for veterinary professionals, clinics, hospitals, distributors and other business contacts.

02 / Information we collect

We collect information that you choose to provide when requesting product information, a quotation, technical support or a distribution conversation. This may include:

• your name, business email address and optional phone or WhatsApp number;
• company, clinic or organisation, country or region, and professional role where provided;
• the product, clinical application, territory or business opportunity you are asking about; and
• the content of your message and our subsequent correspondence.

We may also receive limited technical information needed to operate and secure the website, such as IP address, browser or device type, timestamps, requested pages and security logs.

03 / How we use information

• respond to enquiries, provide quotations and discuss product or system requirements;
• review distributor and commercial partnership enquiries;
• provide requested product, technical, clinical-application or service information;
• manage follow-up communications and our professional relationship;
• operate, maintain, troubleshoot and protect the website; and
• comply with applicable legal, regulatory and record-keeping obligations.

We do not sell personal information or use it for third-party behavioural advertising.

04 / Legal bases

Depending on the context and applicable law, we process information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to pursue our legitimate interests in B2B communication, customer service and website security, to comply with legal obligations, or because you have given consent. Where we rely on consent, you may withdraw it at any time.

05 / Sharing and international transfers

We may share information only where reasonably necessary with service providers that support hosting, website operation, email, enquiry management or professional advice; with authorities where required by law; or as part of a business reorganisation or transfer. These recipients must handle the information for the relevant purpose and with appropriate safeguards.

Because our business and service providers may operate in different countries, information may be processed outside your country or region. Where required, we use recognised contractual or other safeguards for international transfers.

06 / Retention and security

We retain information only for as long as reasonably needed to answer the enquiry, manage the resulting business relationship, meet legal or operational requirements, resolve disputes and protect the website. When it is no longer needed, we delete or anonymise it where appropriate.

We use reasonable administrative and technical measures designed to protect information. No internet transmission or storage method can be guaranteed to be completely secure.

07 / Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction or portability of your personal information, to object to certain processing, to withdraw consent, or to complain to a relevant data protection authority. We may need to verify your identity before completing a request.

08 / Children

This website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children through the website.

09 / Contact and updates

For a privacy question or rights request, please use our Contact page and identify the request as privacy-related. We may update this policy when our website, services or legal requirements change. The latest version and update date will always appear on this page.

For details about cookies and browser storage, see our Cookie Policy.